Privacy Policy

Gym Connect Ltd ("Gym Connect", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and platform.

Account Information: When you create an account, we collect your name, email address, gym name, and payment information (processed securely via Stripe).

Member Data: When you use Gym Connect, the platform interacts with the member data you import or sync — including names, contact details, membership status, visit history, and engagement metadata used to power outreach campaigns.

Usage Data: We collect anonymized analytics about how you use our product, including campaign performance metrics.

We use the information we collect to:

Provide, maintain, and improve our services; process transactions and send related information; send you technical notices, updates, and support messages; respond to your comments, questions, and customer service requests; monitor and analyse trends, usage, and activities; and detect, investigate, and prevent fraudulent transactions and other illegal activities.

We do not sell your personal information. We share data only with service providers who help us operate Gym Connect (such as Stripe for payments and our cloud hosting providers), when required by law, or with your explicit consent.

We implement industry-standard security measures including encryption in transit and at rest, access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure.

We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by contacting us.

Depending on your jurisdiction, you may have the right to access, correct, delete, or export your personal information. To exercise these rights, please contact us at privacy@rocky.app.

We use cookies and similar technologies to operate our website, remember your preferences, and analyse traffic. You can control cookies through your browser settings.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date.

If you have questions about this Privacy Policy, contact us at privacy@rocky.app.